At Snug Hugs, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to make the return and refund process simple and hassle-free.

1. Eligibility for Returns

You can request a return if:

• You received a damaged or defective product
• You received the wrong item or size
• The product delivered is incomplete or missing items

To be eligible for a return:

• The request must be raised within 7 days of delivery
• The item must be unused, unwashed, and in its original packaging with tags intact

2. How to Request a Return

To initiate a return, please contact us at:

 Email: contact@snughugs.in
 Phone/WhatsApp: +91-8837509415

Include your order number, reason for return, and clear photos (if the item is damaged or incorrect).

3. Return Process

• Once approved, we will arrange a pickup from your location.
• After the product is received and inspected, we will notify you of the return status.
• Approved returns will be processed as a replacement or refund, based on your preference.

4. Refund Policy

• If eligible, refunds will be processed to your original payment method within 5–7 business days after product inspection.
• In case of Cash on Delivery orders, refunds will be made via bank transfer or UPI.
• Shipping fees (if any) are non-refundable unless the return is due to an error from our side.

5. Non-Returnable Items

• Customized or altered products
• Used, washed, or damaged items (not due to delivery issues)
• Products returned without original packaging or tags

Need Help?

If you have any doubts or issues, we’re just a message away.
We’re committed to ensuring you love your purchase — or we’ll make it right!